Work

Well, today wasn't the "great day" that I hoped but it wasn't a bad day either.  Although waking up was a super difficult task I did make it to work which is always a positive step forward.  During work I tried to stay 100% present in what I was doing.  Often times, I go into autopilot and allow myself to disconnect.  This can be helpful because when I get yelled at then I'm not invested and it causes less strife.  On the downside, I sometimes feel that I am not as sincere.

In that mindset, it's hard to remember that the people I'm talking to are just people.  They aren't trying to be stupid or irritating (at least not most of them anyway).   Some people truly don't realize that they don't have to be jerks to still get what they need.  Others really just don't understand how credit cards work.  I use computers on a daily basis but don't have a clue about how they actually work.  Why am I surprised when someone doesn't realize how a credit card works?  What may be obvious to me might not be so apparent to others.

It's easy to get annoyed and frustrated at times when they call in looking for their pin number because it's easier to call us than it is to read the notice that came with their card stating that they'd be receiving it separately for security purposes.  Even Brittany made a comment that if we got a dime for every one of those calls we would probably make bank in a week.  It's too bad they don't pay us based on that.  Sure people can be indignant but nobody likes being in a situation where they don't know something or need something from a stranger.

Plus not everyone is difficult.  Some people are wonderful to speak with and they deserve someone who connected and anxious to help them.  I want to be that person for them and I hate that sometimes I'm too self-involved or distracted when they call.  It's something I want to work on while I continue to work there.  After four years of providing phone customer services, the novelty of it wears off.  I want to renew that.  Maybe if I can create a purpose for my job, it won't be so difficult to get through the day.